Quality Policy

ISS Implant Support Services Pty (Ltd)

ISS Implant Support Services Pty (Ltd) is a dedicated implant company offering products, support, and services to the complete dental market within South Africa and Namibia. We import implants and implant-related products from leading companies and provide them to the South African/Namibian dental market. We assist with training on our products and provide support to doctors, dental labs, and hospitals.

Our Commitment to Quality
It is the expressed policy of ISS to abide by international quality standards in the following areas:

• Service and Product Quality: We render services and supply products that fully meet the requirements agreed upon both internally and externally.
• Client Satisfaction: We ensure that clients’ needs and expectations are established and agreed upon before providing any services or performing any work, and we meet these agreed-upon needs.
• Compliance: We maintain statutory and regulatory requirements, enhancing the company’s image through commitment to these standards.
• Continuous Evaluation: We continually evaluate the quality system to prevent the supply of non-conforming products and/or services.
• ISO 9001:2015 Commitment: We commit to satisfying the requirements of ISO 9001:2015 and to the continual improvement of our overall performance and Quality Management System.
• Employee Involvement: We involve employees to enable the organization to use their skills and knowledge to achieve its objectives more effectively.
• Target-Driven Objectives: We establish target-driven objectives, thereby enhancing continual improvement and customer satisfaction.
• Annual Reviews: We review this policy as well as the targets and objectives during annual management reviews.

Implementation Responsibility
The implementation of the above policies is the responsibility of each individual person, closed corporation, or company employed by ISS to provide goods, services, or carry out work.